Coastal Escapes UK - Privacy Policy

At Coastal Escapes UK, located at 7 Harbour View, Salcombe, Devon, TQ8 8FG, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. Coastal Escapes UK is owned and operated by Seaview Enterprises Ltd., registered in England and Wales under company number 01234567.

Information We Collect

We collect the following types of information:

Personal Information: This includes your name, address, email address, phone number, date of birth, and payment information, which you provide when booking a holiday or signing up for our newsletter.
Booking Information: Details of your holiday bookings, including dates of travel, destinations, accommodation preferences, and any special requests.
Website Usage Data: Information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar technologies to collect this data. For more information, please see our Cookies Policy.
Marketing Data: Your preferences for receiving marketing communications from us.
Communication Data: Records of your communications with us, including emails, phone calls, and live chat sessions.

How We Use Your Information

We use your information for the following purposes:

To Provide Services: To process your bookings, manage your account, and provide you with the services you have requested.
To Communicate with You: To send you booking confirmations, updates, and other important information about your holiday. We may also respond to your inquiries and provide customer support.
To Improve Our Website: To analyze website usage data and improve the functionality and user experience of our website.
To Personalize Your Experience: To personalize your experience on our website and provide you with tailored recommendations based on your preferences and past bookings.
To Send Marketing Communications: With your consent, we may send you marketing communications about our latest offers, promotions, and new services. You can unsubscribe from these communications at any time by clicking the "unsubscribe" link in the email.
To Comply with Legal Obligations: To comply with legal and regulatory obligations, such as tax reporting and data retention requirements.
To Prevent Fraud: To detect and prevent fraudulent activities and protect the security of our website and services.

Sharing Your Information

We may share your information with the following categories of recipients:

Service Providers: We may share your information with third-party service providers who help us to provide our services, such as payment processors, accommodation providers (hotels, boutique stays), transport providers (ferries, trains), and marketing agencies.
Business Partners: We may share your information with our business partners, such as companies offering sailing experiences or local tours, to provide you with a more comprehensive holiday experience.
Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request.

Data Security

We take the security of your information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:

Encryption: We use encryption to protect your personal information when it is transmitted over the internet.
Firewalls: We use firewalls to protect our servers from unauthorized access.
Access Controls: We restrict access to your personal information to authorized personnel only.
Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

You have the following rights regarding your personal information:

Right to Access: You have the right to access the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
Right to Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including for marketing purposes.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact our Data Protection Officer, Eleanor Vance, at privacy@coastalescapesuk.com or by mail at 7 Harbour View, Salcombe, Devon, TQ8 8FG. We will respond to your request within one month.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Coastal Escapes UK
7 Harbour View
Salcombe, Devon, TQ8 8FG
Phone: 01548 843210
Email: info@coastalescapesuk.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, if you believe that we have violated your privacy rights.

Last Updated: October 26, 2023